Service

At RULAND, excellent service represents a major aspect of our corporate philosophy. Indeed, this is the only way that we can ensure the high availability of your plant. This includes detailed analyses, elimination of weaknesses and preventative maintenance to avoid production downtime. And in the case of an incident, our service personnel provide immediate on-site support and advice.

We give a master service agreement to our customers. All of the services are tailored to meet your needs and come with attractive performance and cost advantages. Highlights include:

Telephone hotline

Our hotline is operated by an experienced service employee from 8 am to 8 pm.

24-hour service

As part of our master agreement, which provides a 24-hour service, we will give you your very own hotline. We can provide support by telephone and via remote maintenance access to the process plant or, indeed, on-site support encompassing a previously agreed reaction time. This hotline is manned by our experts from the various specialist fields, who will provide you with help and support in a timely and professional manner.

Online service

With the online service (remote maintenance), our employees can access the automation systems that are installed at our customers' sites. The connection is provided by another PC, a telephone line, a local network (LAN), a data telecommunications network or a local internet service provider. Error analysis, changes to and optimisation of programs and even small start-ups are carried out directly online – which in turn cuts out travel times. As part of a maintenance agreement with RULAND, online services are covered with a defined number of online hours. We also offer annual online service agreements with standard online maintenance. This variant includes, among other things, a detailed system analysis for the connected automation systems with programme comparisons, data back-up and written documentation regarding the actual status.